Privacy Policy

This Privacy Policy explains how SpinBoss collects, uses, stores and protects personal information belonging to players who visit or use this website. It applies to all visitors and registered account holders and covers the data collected during registration, deposits, withdrawals, verification, customer support interactions and general browsing. Reading this policy alongside our other legal documentation will help you understand your rights and how your information is managed while you use our services.

SpinBoss operates as an online casino and sportsbook platform available to users in the United Kingdom, and access to the site and its services is restricted to individuals aged 18 or over. Data protection and responsible handling of personal information are treated as core operational commitments, and this document has been written to be as clear and transparent as possible about the practices behind that commitment.

Information We Collect

When you register an account, use our services, or contact customer support, we collect several categories of personal data. This information is gathered directly from you, generated through your use of the platform, or received from third parties such as payment providers and verification services. The table below summarises the main categories of data processed.

We do not collect more information than is necessary for the purposes described in this policy, and any additional data requested during account verification is limited to what is required to confirm identity, age and source of funds where applicable.

How We Use Your Information

Personal data collected through SpinBoss is used for a defined set of operational, legal and security purposes. These include verifying your identity and age before allowing access to real-money play, processing deposits and withdrawals, detecting and preventing fraud or money laundering, and complying with anti-money laundering obligations aligned with relevant regulatory standards. Data is also used to provide customer support, respond to enquiries, and maintain accurate account records.

We may also use certain data to monitor account activity for indicators of problem gambling, in support of our responsible gaming obligations, and to apply any deposit limits, session controls or self-exclusion instructions you have set. Marketing communications, where sent, are only provided to users who have not opted out, and you may withdraw consent to receive such communications at any time through your account settings or by contacting customer support.

Cookies and Tracking Technologies

SpinBoss uses cookies and similar tracking technologies to operate the website correctly, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit the site, and they help distinguish between different users, keep you logged in during a session, and support the functionality of features such as game loading and account balances.

We use several categories of cookies, including strictly necessary cookies required for the site to function, performance cookies that help us understand how visitors interact with the platform, and functionality cookies that remember choices you have made, such as language preference. Some cookies may be set by third-party service providers, such as analytics or payment partners, and these are subject to the respective third party’s own privacy practices. You can control or delete cookies through your browser settings, though disabling certain cookies may affect the functionality of the website, including your ability to log in or complete transactions.

Sharing of Personal Data

We do not sell personal data to third parties. However, certain information may be shared with trusted parties where necessary to operate the platform and meet legal obligations. This includes payment processors and financial institutions to facilitate deposits and withdrawals, identity verification providers to conduct KYC checks, regulatory and law enforcement authorities where required by law, and technology or hosting providers who support the infrastructure of the website.

Any third party that processes personal data on our behalf is required to apply appropriate security and confidentiality measures consistent with applicable data protection standards. Where data is transferred outside the United Kingdom, appropriate safeguards are applied in accordance with relevant data protection requirements to ensure an adequate level of protection is maintained.

Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes described in this policy, including meeting legal, accounting and regulatory obligations. Account and transaction records, including those relating to KYC and anti-money laundering checks, are typically retained for a defined period after account closure, in line with regulatory requirements applicable to gambling operators. Once data is no longer required, it is securely deleted or anonymised in accordance with our internal data management procedures.

If you close your account or request deletion of your data, some information may still need to be retained where we have an ongoing legal obligation to do so, such as records relating to financial transactions or compliance checks.

Your Rights

As a data subject, you have a number of rights concerning your personal information. These generally include the right to access the personal data we hold about you, the right to request correction of inaccurate data, the right to request deletion of your data where legally permissible, the right to object to certain types of processing, and the right to request that we restrict processing in specific circumstances. You may also have the right to data portability, allowing you to receive your data in a structured, commonly used format.

To exercise any of these rights, you may contact our support team through the channels available on the website, such as live chat or email. We will respond to legitimate requests within a reasonable timeframe and may need to verify your identity before processing certain requests, particularly where sensitive financial or identity data is involved.

Security Measures

SpinBoss applies technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse or alteration. All transactions on the platform are protected using SSL encryption, and account verification and payment checks are applied in line with anti-money laundering compliance aligned with the 5th AML Amendment. Access to personal data within our organisation is limited to personnel who require it to perform their duties, and appropriate internal controls are maintained to safeguard sensitive information.

While we take reasonable steps to protect your data, no method of electronic transmission or storage is entirely secure, and we encourage users to take their own precautions, such as using strong passwords and keeping login credentials confidential.

Age Verification and Minors

SpinBoss services are intended exclusively for individuals aged 18 or over, in line with the legal minimum gambling age in the United Kingdom. We do not knowingly collect personal data from anyone under this age, and identity verification procedures are applied to confirm the age of account holders before withdrawals are processed. If we become aware that an account has been created by someone under the legal age, that account will be closed and any associated funds handled in accordance with applicable regulatory requirements.

Parents or guardians who believe a minor has accessed our services or provided personal data should contact customer support so that appropriate action can be taken.

Responsible Gaming and Data Use

Data collected through your account activity may also be used to support responsible gaming practices. This includes monitoring patterns that may indicate risk of harm, and applying tools such as deposit limits, session controls and self-exclusion where requested. SpinBoss provides these responsible gaming tools as part of its broader commitment to player protection, and further detail on how these tools function is available in our dedicated Responsible Gaming documentation.

We encourage all players to consider their gambling behaviour carefully and to make use of the account controls available if they feel their play is becoming difficult to manage. The legal minimum age of 18 applies to all forms of registration, deposit and withdrawal activity referenced throughout this policy.

Bonus-Related Data Processing

Where a player’s account qualifies for a bonus credit, such as those referenced under our welcome package or ongoing promotional terms, certain transactional data is processed to verify eligibility and monitor compliance with the applicable terms. This may include deposit records, wagering activity, and payment method used, since some methods such as Neteller and Skrill deposits are excluded from qualifying for the welcome offer. This processing is limited strictly to verifying eligibility and enforcing the rules attached to any bonus credit, such as wagering requirements or maximum bet limits while a bonus balance is active, and is not used for any purpose beyond administering the terms of that bonus.

International Data Transfers

As SpinBoss operates using service providers and infrastructure that may be located outside the United Kingdom, personal data may occasionally be transferred internationally. Where such transfers occur, we take steps to ensure appropriate safeguards are in place, consistent with applicable data protection legislation, so that your information continues to receive an adequate standard of protection regardless of where it is processed.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the services offered on the platform. Any material changes will be reflected in the published version of this document, and we encourage users to review this page periodically to stay informed about how their data is handled.

Contacting Us About Privacy

If you have questions about this Privacy Policy, wish to exercise any of your data protection rights, or have concerns about how your personal information has been handled, you can reach our support team through the live chat facility available on the website or by email, both of which operate as part of our customer support service. We aim to address privacy-related enquiries promptly and transparently, and to provide clear explanations of the data practices described in this document upon request.